Agent Configuration
Configure how your AI agent behaves on calls
Agent Identity
System Instructions
Tell the agent who it is and how to behave. Use natural language — no prompt engineering needed.
Tip: Keep instructions focused. The agent handles tone and formatting automatically.
Tools & Integrations
Enable what the agent can do during a call
Knowledge Base Search
Search company docs and FAQs
Calendar Booking
Book meetings and appointments
CRM Lookup
Fetch customer details from CRM
Create Support Ticket
Log issues to your helpdesk
Send Follow-up Email
Email summary after call ends
Voice
Gemini native voices
Call Limits
minutes
Barge-in
Allow caller to interrupt agent
Call recording
Store audio + transcript
Model
Gemini 2.5 Flash Native Audio
Latency mode
Ultra-low
Audio pipelineNative (no STT/TTS)